Privacy Policy

1. Introduction

At Siaan Education Ltd (“we”, “our”, “us”), we are deeply committed to protecting your privacy and ensuring that your personal information is handled securely, respectfully, and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact our team, or engage with our student recruitment services. We fully comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection laws. By using our services, you agree to the practices outlined here. If you do not agree, we kindly ask that you discontinue use of our services.

2. Data Controller

Siaan Education Ltd acts as the Data Controller responsible for your personal data.

• Company Name: Siaan Education Ltd
• Registered Address: 117 Whitechapel Road, London, E1 1DT
• Email: [email protected]
• Phone: +44 7950 734096
• ICO Registration Number: ZC083329

3. Personal Data We Collect

To provide you with the best possible support, we may collect and process the following categories of personal information:

• Identity Information: Your full name, date of birth, gender, and nationality (where relevant).
• Contact Information: Your email address, telephone number, and postal address.
• Education Information: Academic qualifications, predicted grades, educational history, and your course/institution preferences.
• Application Information: Application forms, supporting documents, personal statements, CVs, references, and admission outcomes.
• Technical Information: Your IP address, browser type and version, device information, website usage data, and cookies/analytics data.
• Communication Information: Emails, correspondence, enquiry forms, telephone conversations, and social media messages.

4. How We Collect Your Information

We gather personal data through several secure channels, including:

• Online forms and website registrations.
• Student application forms.
• Email and telephone communications.
• Social media enquiries.
• In-person meetings and consultations.
• Referrals from our trusted educational partners (always with your permission).
• Website cookies and standard analytics tools.

5. How We Use Your Information

We thoughtfully use your personal data for the following purposes:

• Student Recruitment Services: To assess your eligibility for various educational programmes, provide tailored guidance, recommend suitable courses, prepare and submit your applications (with your consent), communicate with institutions on your behalf, and keep you updated on your application's progress.
• Business Operations: To respond to your enquiries, provide excellent customer support, improve our website and services, maintain accurate internal records, and comply with all legal obligations.
• Marketing Communications: With your explicit consent (or where permitted by law), we may send you helpful information about upcoming courses, events, webinars, workshops, and services offered by Siaan Education Ltd. You are free to unsubscribe from these updates at any time.

6. Legal Basis for Processing

We always ensure we have a valid legal foundation for processing your data, relying on one or more of the following:

• Consent: When you give us clear permission for specific processing activities.
• Contract: When processing is necessary to deliver our services to you.
• Legitimate Interests: For standard business purposes that do not override your fundamental rights.
• Legal Obligation: When we are legally required to process your data to comply with the law.

7. Sharing Your Information

We only share your personal data with trusted entities, including:

• Educational Institutions: Universities, colleges, and training providers directly involved in your application process.
• Service Providers: Trusted third-party organisations that support our daily operations, such as IT and website hosting providers, CRM and database systems, and email/communication platforms.
• Regulatory Authorities: Only when explicitly required by law, regulation, or a court order.

Please note: We will never sell your personal data to third parties.

8. International Transfers

Occasionally, some of our service providers may store or process data outside the UK. When this happens, we ensure strict, appropriate safeguards are in place to protect your information, including UK International Data Transfer Agreements, adequacy regulations, or ICO-approved Standard Contractual Clauses.

9. Data Security

Your security is our priority. We implement robust technical and organisational measures to protect your data from unauthorised access, loss, theft, misuse, alteration, or disclosure. These comprehensive measures include secure systems, strict access controls, encryption, regular staff training, and routine security reviews.

10. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was originally collected. Typically, student records are kept for up to 6 years after our services are completed, unless a longer retention period is mandated by law. Once your data is no longer needed, it is securely deleted or entirely anonymised.

11. Your Rights

Under the UK GDPR, you are empowered with the right to:

• Access your personal data.
• Request the correction of any inaccurate information.
• Request the deletion of your data.
• Restrict or object to our processing activities.
• Request data portability.
• Withdraw your consent at any time.
• Lodge a formal complaint with the ICO.

To exercise any of these rights, please reach out to us at [email protected].

12. Cookies and Website Tracking

Our website relies on cookies to ensure essential functionality, analyse traffic, improve your user experience, and remember your preferences. You maintain full control and can manage or disable cookies at any time through your browser settings.

13. Children’s Privacy

Our services are designed for prospective students. In instances where we collect data from individuals under the age of 18, we strictly comply with all applicable laws and may require explicit parental or guardian consent.

14. Third-Party Websites

Our website may occasionally feature links to external websites. As we are not responsible for their independent privacy practices, we strongly encourage you to review their specific policies before sharing any personal information.

15. Automated Decision-Making

We believe in a human-led approach and do not use automated decision-making or profiling in our processes.

16. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be clearly posted on this page, accompanied by an updated “Last Updated” date at the top.

17. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or how we handle your data, we are here to help:

• Siaan Education Ltd
• 117 Whitechapel Road, London, E1 1DT
• Email: [email protected]
• Phone: +44 7950 734096

18. Complaints

If you ever feel unhappy with how we have handled your personal data, you have the right to contact the Information Commissioner’s Office (ICO):

• Information Commissioner’s Office (ICO)
• Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Website: ico.org.uk